SB Sovrana – Frequently Asked Questions

SB Sovrana brings premium jewelry directly to you—offering high-quality accessories crafted for self-expression, daily luxury, and meaningful moments. Our dedication to ethical sourcing, expert craftsmanship, and customer-first service ensures a lifetime of value, trust, and style.

We primarily operate online, but occasionally offer pop-up events and partner showrooms. Subscribe to our newsletter for updates!

Orders are processed within 1 business day. Delivery typically takes 3–7 business days. A tracking number will be emailed once your order ships.

Yes. You'll receive an email with your tracking number as soon as your order is dispatched.

Orders can be canceled within 30 minutes of placement through your SB Sovrana account. After that, we begin processing.

You may return unworn items within 30 days of receipt. Engraved or personalized items, earrings used for piercing, final sale items, and gift cards are not returnable.

Use your SB Sovrana account or contact support. Exchanges must also follow our 30-day policy and item eligibility.

Return shipping fees are not refundable. Some returns may incur a small processing fee.

We offer a two-year warranty covering workmanship defects. This excludes wear & tear, accidents, or third-party modifications.

Contact us with details and return your item for inspection. Valid claims will be replaced or credited.

Avoid harsh chemicals, water, and force. Store in original packaging and clean with a soft cloth. Learn more in our Jewelry Care Guide.

Yes. We use nickel-safe gold and sterling silver crafted for comfort and durability.

Use our Ring Sizing Guide or contact support for help.

Yes. All materials come from responsible suppliers that meet strict social and environmental standards.

We offer select pieces with certified lab-grown diamonds and gemstones.

Yes. Digital gift cards are available for every occasion.

Yes—Join SB Sovrana+ for exclusive drops, early access, and special perks.

Reach us at your-support@sbsovrana.com or text us at [support number]. Visit our Contact Us page for more.